This Cookie Policy explains how Crate Digital Ltd ("we", "us", or "our") uses cookies and similar technologies on our website ("Website"). This policy is intended to help you understand what cookies are, how we use them, and the choices you have in relation to their use.

By continuing to browse or use our Website, you agree to our use of cookies as described in this policy, unless you choose to disable them via your browser or our cookie consent management tool.

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1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) by websites you visit. They are widely used to make websites work or to work more efficiently, as well as to provide information to the website owners.

Cookies do not typically contain personal data but may be linked to personal information that we store about you.

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2. Types of Cookies We Use

We use the following types of cookies on our Website:

2.1 Strictly Necessary Cookies

These cookies are essential for the functioning of our Website and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.

Examples include:

• Session management

• Security authentication

• Consent management

Legal Basis: Legitimate Interests (necessary for the operation of the site)

2.2 Performance Cookies

These cookies collect information about how visitors use our Website, such as which pages are visited most often, and if users receive error messages. This helps us improve the way our Website works.

Examples include:

• Google Analytics

• Hotjar

Legal Basis: Consent (obtained via cookie banner)

2.3 Functional Cookies

These cookies allow the Website to remember choices you make (such as your language or region) and provide enhanced, more personal features.

Examples include:

• Remembering user preferences

• Providing live chat support

Legal Basis: Consent

2.4 Targeting or Advertising Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They also help limit the number of times you see an ad and measure the effectiveness of advertising campaigns.

Examples include:

• Facebook Pixel

• Google Ads 

• LinkedIn Insight Tag

Legal Basis: Consent

2.5 Third-Party Cookies

We may allow third-party service providers to place cookies on your device for the purposes listed above. These third parties include, but are not limited to:

• Google

• Facebook

• LinkedIn

• YouTube

• Twitter

• Trustpilot

We do not have control over these cookies. Please refer to the respective third-party cookie policies for more information.

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3. How We Obtain Consent

We use a cookie consent management tool (CMP) that complies with UK GDPR and PECR. When you first visit our Website, you will see a banner asking for your consent to use non-essential cookies.

• You can accept all cookies, reject non-essential cookies, or manage your cookie preferences.

• You can withdraw or change your consent at any time by accessing the Cookie Settings link located in the footer of our Website.

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4. Managing Cookies in Your Browser

Most web browsers allow you to control cookies through their settings. You can set your browser to block or alert you about cookies, and you can delete cookies already stored.

Here are links to manage cookie settings for major browsers:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

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5. How Long Do Cookies Last?

Cookies can be "session cookies" or "persistent cookies":

• Session cookies are deleted automatically when you close your browser.

• Persistent cookies remain on your device for a set period or until you delete them.

Each cookie has its own expiration date defined by the provider.

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6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our operations. When we do, we will revise the "Last updated" date at the top of the policy.

We recommend that you review this page regularly to stay informed about how we use cookies.

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7. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, you can contact us:

By email: info@cratedigital.online
By post: Office 50 14 East Bay Lane, Queen Elizabeth Olympic Park, Stratford, London, United Kingdom, E15 2GW