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Privacy Policy

Your Data. Our Responsibility.

At Crate Digital Ltd, we are committed to protecting your privacy and handling your personal information with care and transparency. This policy explains how we collect, use, store, and share your data when you engage with our services or visit our website.

Please take a moment to read through it so you understand your rights and how we protect your information.

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About Us

Crate Digital Ltd is the organisation responsible for your personal data. If you have any questions regarding this policy or wish to exercise your rights, you can contact us at:

Email: info@cratemedia.online
Address: Office 50 14 East Bay Lane, Queen Elizabeth Olympic Park, Stratford, London, United Kingdom, E15 2GW

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What Information We Collect

We may collect different types of personal data depending on how you interact with us:

Information You Provide:

  • Your full name, contact details (address, email, telephone)

  • Identity information (passport, driving licence, national insurance number)

  • Financial details (e.g., bank account information)

  • Company or employment details

  • Documents or communications sent to us via forms, email or post

Information We Collect Automatically:

  • Your IP address and browser type

  • Device details and settings

  • Pages you visit and actions on our website

  • Location information, where permitted

  • Cookie and session tracking data

Information From Third Parties:

  • Business partners or referrers

  • Public sources, such as social media or company directories

  • Credit and fraud prevention agencies

  • Regulatory authorities

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How Your Information Is Used

We use your personal data for the following purposes:

  • To provide and manage our services

  • To respond to your enquiries and support requests

  • To process payments and keep accurate records

  • To meet legal, financial, and regulatory obligations

  • To send updates, communications, or promotional content (if you’ve opted in)

  • To improve our website and service delivery

  • To monitor for fraud or unauthorised use

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We do not use your personal data for automated decision-making or profiling without your knowledge and consent.

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Lawful Basis for Processing

We process personal data under the following legal grounds:

  • Consent – When you have given clear permission for a specific use

  • Contractual necessity – To provide a service or enter into an agreement with you

  • Legal obligation – Where we are legally required to process data

  • Legitimate interest – When we have a genuine business reason to process data, balanced against your rights

You can withdraw consent at any time by contacting us.

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Sharing Your Information

Your data may be shared with trusted third parties who help us run our business. These may include:

  • Cloud and IT service providers

  • Payment processing platforms

  • Legal, regulatory, and professional advisers

  • Government agencies when required by law

  • External contractors or partners working under our instructions

We never sell your personal data to third parties.

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Data Transfers Outside the UK or EEA

In some cases, your data may be transferred to countries outside the UK or European Economic Area (EEA). Where this happens, we ensure that:

  • The country has adequate data protection laws in place; or

  • Appropriate safeguards (such as standard contractual clauses) are used

We will always take steps to ensure your data is treated securely and in accordance with this policy.

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Keeping Your Data Secure

We apply a range of security measures to safeguard your personal information, including:

  • Secure servers and data encryption

  • Firewalls and access restrictions

  • Staff training in data protection

  • Regular audits and risk assessments

While we strive to protect your data, no method of online transmission is entirely risk-free. Please take steps to protect your own information online.

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Data Retention

We only retain personal data for as long as necessary. How long we keep your data depends on:

  • The purpose it was collected for

  • Any legal, accounting, or reporting obligations

Typically, we retain data for up to six years after the end of our business relationship, in line with statutory requirements.

Once it is no longer needed, your data will be securely deleted or anonymised.

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Your Rights

Under data protection laws, you have the following rights:

  • Access – Request a copy of the personal data we hold about you

  • Correction – Ask us to correct any inaccurate or incomplete data

  • Erasure – Ask for your data to be deleted when no longer required

  • Restriction – Request limited processing in certain circumstances

  • Objection – Object to processing based on our legitimate interests

  • Data portability – Ask us to transfer your data to another provider

  • Withdraw consent – Change your preferences for how we use your data

To exercise any of your rights, please contact us. We may ask for proof of identity before processing your request.

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Cookies and Web Tracking

We use cookies and similar technologies to:

  • Provide core website functionality

  • Improve your experience and track performance

  • Collect analytics on website use

You can manage or disable cookies via your browser settings. For more information, see our Cookie Policy.

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